Definition: Process description

Category: Quality, Documentation, Measurement; Peer reviews

A document which describes:

- the name and the aim of the process
- who is the process owner and operators
- inputs (and the process they come from); outputs (and the process they go to)
- sub-processes (activities) that transform inputs into outputs
- regulatives (internal, external) that characterise the regulated environment
- resources that are used in the transformation
- how the process is managed and improved (performance and quality indicators with target values; the way of monitoring, measurement, analysis; improvements; records stating results achieved or providing evidence of activities performed). http://www.iso.org/iso/iso_catalogue/catalogue_tc/catalogue_detail.htm?csnumber=42180