Definition: Total Quality Management (TQM)

Common Assessment Framework (CAF)

A customer-focused management philosophy that seeks to continuously improve business processes using analytical tools and teamwork involving all employees.
Source:
European Network of National CAF Correspondents, European CAF Resource Centre at the European Institute of Public Administration (EIPA), "The Common Assessment Framework (CAF). Improving Public Organisations through Self-Assessment. CAF2013", Maastricht, September 2012
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