Definition: Excellence

Common Assessment Framework (CAF)

Outstanding practice in managing an organisation and achieving results which are based on a set of fundamental concepts from Total Quality Management, as formulated by the European Foundation for Quality Management (EFQM).
Source:
European Network of National CAF Correspondents, European CAF Resource Centre at the European Institute of Public Administration (EIPA), "The Common Assessment Framework (CAF). Improving Public Organisations through Self-Assessment. CAF2013", Maastricht, September 2012
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