Definition: Public administration
Common Assessment Framework (CAF)
A public service organisation is any institution, service organisation or system, which is under the policy direction of and controlled by an elected government (national, federal, regional or local).
European Network of National CAF Correspondents, European CAF Resource Centre at the European Institute of Public Administration (EIPA), "The Common Assessment Framework (CAF). Improving Public Organisations through Self-Assessment. CAF2013", Maastricht, September 2012