Definition: Quality (in the context of the public sector)
Common Assessment Framework (CAF)
Delivering a public service with a set of characteristics/features that meet or satisfy, in a sustainable way:
- the specifications/requirements (law, legislation, regulation);
- the citizen/customer expectations;
- all other stakeholders’ expectations (political, financial, institutions, staff).
Source:
European Network of National CAF Correspondents, European CAF Resource Centre at the European Institute of Public Administration (EIPA), "The Common Assessment Framework (CAF). Improving Public Organisations through Self-Assessment. CAF2013", Maastricht, September 2012
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