Definition: Quality (in the context of the public sector)
Common Assessment Framework (CAF)
Delivering a public service with a set of characteristics/features that meet or satisfy, in a sustainable way:
- the specifications/requirements (law, legislation, regulation);
- the citizen/customer expectations;
- all other stakeholders’ expectations (political, financial, institutions, staff).
European Network of National CAF Correspondents, European CAF Resource Centre at the European Institute of Public Administration (EIPA), "The Common Assessment Framework (CAF). Improving Public Organisations through Self-Assessment. CAF2013", Maastricht, September 2012