Definition: Quality management system (QMS)

Common Assessment Framework (CAF)

A set of coordinated activities to direct and control an organisation in order to continually improve the effectiveness and efficiency of its performance.
Source:
European Network of National CAF Correspondents, European CAF Resource Centre at the European Institute of Public Administration (EIPA), "The Common Assessment Framework (CAF). Improving Public Organisations through Self-Assessment. CAF2013", Maastricht, September 2012
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